Agency Run Card — Accounting & Finance

RC-AGY-ACC-001 v1.0 TIER 1 · AGENCY MIM OWNED

Incident Readiness Score

Moderate readiness · Tier 2 cards exist for 3 of 4 systems · 1 open After Action task · Last updated: 14 days ago

Division Overview

The Accounting & Finance division owns all revenue-side platforms: payment processing, invoicing, HR & payroll systems, and expense management. Most systems are vendor-managed SaaS. The Finance Technology Manager is the primary MIM point of contact for all incidents in this division.

Default Alarm Level: BOX 2 · P2 | Escalate to BOX 3 if: payment processing affected OR payroll run in progress

Primary Contact Chain

Role	Reach	Escalation Order
Finance Technology Manager	Pager / On-Call rotation Page first. Respond within 5 min.	1st
Finance Director	Mobile / Email If T. Manager unreachable or BOX 3 declared	2nd
VP Finance	Mobile only P1 / BOX 3 only. Do not page for BOX 1–2.	Exec
Vendor Support	See Tier 3 card for specific vendor contacts No Tier 3 card? Use Finance Tech Manager to retrieve.	Parallel

Systems Owned & Default Alarm Levels

Payment Processing

BOX 3 · P1 — if fully down

Tier 2 card: available VIEW

HR Systems

BOX 2 · P2 — default

Tier 2 card: available VIEW

Billing & Invoicing

BOX 2 · P2 — default

Tier 2 card: available VIEW

Expense Management

BOX 1 · P3 — default

Tier 2 card: not yet created

Blackout & Freeze Windows

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Thursday 8:00 PM – 11:00 PM

Weekly payroll run. No changes to HR Systems or Payroll during this window. Auto-escalate to BOX 3 if HR Systems degrade during this period.

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Last Business Day of Month

Month-end billing close. Billing & Invoicing is freeze-sensitive. Contact Finance Technology Manager before any change approval.

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January 1 – 15 (Annual)

Year-end financial close. All Accounting & Finance systems are change-frozen. Executive approval required for any emergency change.

MIM Dispatch Checklist

Is the incident in a freeze window? Check dates above. If yes — notify Finance Director immediately.
Which system is affected? If unknown → default to BOX 2 and escalate to Finance Tech Manager.
Is payment processing involved? If yes or unknown — declare BOX 3 immediately.
Is payroll run in progress? Thu 8–11PM. If yes — declare BOX 3, notify Finance Director.
Pull Tier 2 card for the affected system See systems list above. Tier 2 provides the generic response play.
Check for active Tier 3 specific app card Use Run Card Browser. If team-authored card exists — dispatch from there.

Mutual Aid Dependencies

Systems other divisions rely on Accounting & Finance for, and vice versa.

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IT Infrastructure

Accounting depends on IT Infra for database, network, and auth services.

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HR & People Ops

HR depends on Payroll System for benefits and compensation data sync.

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Customer Operations

Customer billing data flows from CRM into Billing & Invoicing systems.